Support & FAQ

All systems are operating normally.

Can I help The Transponder.tv team help me?

Yes! First check your browser is up to date and/or have downloaded the latest version of our App. If you still experience an issue could you provide as much detail of any problem that occurred including but not limited to:

Problem - What happened, any messages/error codes
On which channel or webpage URL?
Device - Make, model and version
Browser - type and version
Connection - Ethernet, wifi or mobile 3/4G

Still need help?

Please visit our support site for further assistance.

FAQs

What is Transponder?

Transponder is a network service that allows you to watch almost all UK Freesat (free to air) television as it is being broadcast. We have been providing commercial network services since 2006.

At launch of the consumer service there are 118 of the most popular channels, allowing users to select from the wide range of high quality British free to air TV channels, and view it in HD quality (where available and subject to individual network limitations) on as many devices as they wish in the comfort of their own homes, wherever they are.

How does Transponder do this?

Transponder does not stream content to users which is now illegal, but instead allows users to connect to their own individually allocated remote receivers, which are situated in the UK, tune into their selected channel and then view from wherever they are on their laptop, tablet, desktop, mobile or chromecast devices.

And not being a VPN (Virtual Private Network), users will not be blocked from accessing content.

Subscription

Is Transponder free?

Yes there will always be a wide choice of free content subject to fair usage limitations, and free trial of the full service is available. However, we hope that you enjoy the service enough to subscribe for full access at extremely modest cost (see below)

What is your free plan?

Our free plan offers a selection of 20 of the best British channels including BBC2, Channel5, BBC News, ITV3 and 4Seven, for free, at lower video quality than our paid plans. It has no ability to create or watch recordings. Whereas our paid plans have better quality video, recording, premium bandwidth to minimise buffering, HD channels (coming soon), Watch recordings offline (beta)

How much will subscription cost?

There is a free plan, and we have plans starting from the equivilant of just £1 per week. Any payments will appear as Transponda Corporation on your card statement.

Are my card details safe?

Yes! The window you put your card details in is on our highly secure payment processors servers. They store your details using heavy encryption. Transponder.TV has no access to your card details. We simply instruct our payment gateway to bill you at the requested interval. You can cancel at any time from your account.

Registration

Why do I have to register my email details?

The service we provide allocates individual remote reception equipment to every individual user, so to ensure we can provide a first rate viewing service, we need to provide the required equipment and make sure that only you have access.

Do you require my credit card details for the trial?

No. Just as we ask you to trust us, we trust you to act responsibly and fairly.

Website

Sign Up

Go to the Sign Up page and enter your email and password twice. Initially we shall just redirect you to the home page once you have completed this short formality. In due course we will send you an email with a confirmation link. The use of false email details will result in your being blocked from access for fraud prevention reasons.

I have forgotten my password?

Go to the Password Reset page and use the email you entered on Sign Up. You will be sent an email with a reset link, click this and enter your new password twice and click Log In.

Browser

Is it available on all browsers?

Transponder.tv is compatible with all modern browsers, whether on desktop, tablet or mobile devices. We recommend Google Chrome as this most compatible for older devices.

How can I watch on my TV?

It depends if your smart tv is compatible, we are working on options so that it works with the default built in browser, but as they keep upgrading the software it is not always possible with every model.

Why not give it a try and test it out on your TV.

No sound?

Check the player is not muted. Check your browser tab is not muted. Check the sound with another website.

Video not playing correctly? Taking too long to load?

Refresh the page. Most intermittent issues can be resolved by simply reloading the Watch Now page. If the problem persists, try clearing out your browser cache.

Apps

We try our best to support the widest range of devices possible, but often due to updates to operating systems some devices do become obsolete or due to limitations of the hardware, they are unable to support our high quality video playback. However, if your device is having issues please contact us and we will do our best to help.

Android

Is Transponder.tv compatible with Android?

We are working on making this available on the Google Play but it can still be used within the browser in the meantime

The screen is blank when I try to watch a programme?

This happens when the Android device does not have all the video/audio decoders to be fully compatible with all channels on Transponder.tv

No sound?

Check the player is not muted, this can be the default for phones/tablets.

iOS

Is Transponder.tv compatible with iOS?

We are working on making Transponder.tv available on the App Store, but it can still be used within the browser in the meantime

No sound?

Check the player is not muted, this can be the default for phones/tablets.

Video

I have good Internet speed, however it keeps freezing?

Sorry that you are experiencing a screen freezing of the service. We pride our service as being the best quality possible as we run at extremely low bandwidth to optimise the experience. We have in general very strong positive feedback but with occasionalbuffering or freezing we cannot control things like type of processor you are using and memory drive, also although your WIFI may be a good strong signal sometimes the amount of users or devices connected can effect the performance and we can only suggest you try another device or alternative WIFI or 3G/4G and see if the problem persists.

Some streams play slowly or suffer from stuttering. What can I do?

Please check your internet connection and try again. If your internet connection is OK, it's probable that the streaming is reaching its maximum bandwidth capacity. Unfortunately, Transponder.tv can not do anything to solve this for you. Some buffering problems can be improved by rebooting your router.

Error loading media: File could not be played
Error loading player: No playable sources found
These errors usually mean the video stream you are trying to watch is currently unavailable, please choose another channel or try later.

Compatibility

Is Transponder.tv compatible with Chromecast?

Currently you can cast directly from the Chrome browser (Chromecast Setup). You need to instal the chrome cast plug in and then the icon will appear in the top right hand side of your browser then cast directly anything you browse for including Transponder.tv ( Adding the Cast button to the Chrome toolbar).

We are working on making both our planned Apps fully Chromecast compatible.

Is Transponder.tv compatible with Roku?

No, sorry.

Legal

Permissions And Data

What do you do with my personal data?

Transponder.tv respects your privacy and does not have any access to your contacts or other personal information on your device(s). We want you to enjoy your TV viewing and are not interested in your personal life.

Do I need a TV Licence to view Transponder.tv

If the region in which you are viewing requires you to have a TV licence, then the answer to this is yes you will need a TV licence when viewing Transponder.tv as you use our placeshifting technology to view content in realtime.